Frameworks For It Management
a pocket guide. ITSM Library. »

Risk Management based on M_o_R - A Management Guide
A quick yet thorough reference to risk management in a handy sized format. Uses principles, processes and key terms which are consistent with OGC advice and ... »

Itil / 2011 Das Taschenbuch
Best practice. »

Service Design Basierend Auf Itil - V3 ? Eine Management Guide
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Continual Service Improvement Based On Itil V3 (spanish Version)
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Service Strategy Based On Itil V3
a management guide. Best practice. »

IT service management / Canadian version
an introduction »

Itil
Best practice. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped... »

Service Strategy Basierend Auf Itil - V3 ? Eine Management Guide
 »

Foundations In It Service Management
basierend auf ITIL »