IT Service Management best practices
It Service Management Best Practices / 1 »

Itil® Pocket Guide
a pocket guide . Best practice. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped... »

Iso/Iec 20000
A Pocket Guide »

Frameworks for IT management
An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service manager... »

Service Transition Based On Itil V3
Service Transition Based On Itil V3 »

Implementing Iso/Iec 20000 Certification - The Roadmap
the Roadmap »

Foundations van ITIL V3
Het best verkochte handboek over ITILDit boek is, met zijn voorgaande edities, al jaren het toonaangevende boek over ITIL. Het boek heeft zijn plaats verdien... »

Operacion Del Servicio Basada En Itil(r) V3
basada en ITIL V3 guia de gestion »

Itil
A Pocket Guide »

Foundations of IT Service Management
Intended to serve as an introduction to the field of IT Service Management anda selection of the core books in the IT Infrastructure Library ITIL and aselfst... »