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Release And Control For It Service Management This book covers the following ITIL processes: Configuration Management, Release Management Change ManagementA PRACTITIONER GUIDE aims at helping the reader ... »
Frameworks for IT management An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service manager... »
Itil® V3 guide de poche. Best practice. Ce guide prsente de manire simple et concise le contenu des cinq... »
Foundations Of Itil - V3 The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for ... »