Itil / 2011 Edition
das Taschenbuch. Die ITIL Taschenbcher von Van Haren Publishing besitzen einen... »

Itil - V3 Foundation Exam
the Study Guide »

Service Transition Based On Itil V3
Service Transition Based On Itil V3 »

Foundations van ITIL V3
Het best verkochte handboek over ITILDit boek is, met zijn voorgaande edities, al jaren het toonaangevende boek over ITIL. Het boek heeft zijn plaats verdien... »

Service Strategy Basierend Auf Itil - V3 ? Eine Management Guide
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Foundations Of It Service Management Based On Itil (itilv2)
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of th... »

Itil® V3
guide de poche. Best practice. Ce guide prsente de manire simple et concise le contenu des cinq... »

ISO/IEC 20000
ISO/IEC 20000
A POCKET GUIDE
The goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 20000.... »

IT service management / Canadian version
an introduction »

Foundations Of Itil - V3
The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for ... »