Frameworks for IT management
An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service manager... »

Itil® Pocket Guide
a pocket guide . Best practice. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped... »

IT Service Management best practices
It Service Management Best Practices / 1 »

Foundations van ITIL V3
Note: This book is available in several languages: Dutch, English, French, Spanish.<br/><br/>Het best verkochte handboek over ITIL<br/><br/>Dit boek is, met ... »

Risk Management based on M_o_R - A Management Guide
A quick yet thorough reference to risk management in a handy sized format. Uses principles, processes and key terms which are consistent with OGC advice and ... »

Operacion Del Servicio Basada En Itil(r) V3
basada en ITIL V3 guia de gestion »

Itilv3 Foundation Exam / Deel The Study Guide
Best Practice Library. This new title covers all the material found in the ITIL Foundations... »

Service Strategy Based On Itil V3
a management guide. Best practice. »

It Service Management Based On Itil V3 - Pocket Guide, English Version
pocket guide. This really popular pocket guide is a quick, portable reference tool... »

ITIL V3
Note: This pocket book is available in several languages: English, German, French, Dutch.Deze Pocket Guide is een beknopte samenvatting van ITIL versie 3. E... »