Frameworks for IT management
An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service manager... »

Itil® V3
guide de poche. Best practice. Ce guide prsente de manire simple et concise le contenu des cinq... »

ISO/IEC 20000
ISO/IEC 20000
A POCKET GUIDE
The goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 20000.... »

Continual Service Improvement Based On Itil V3
Continual Service Improvement Based On Itil V3 »

IT Service Management best practices
It Service Management Best Practices / 1 »

Foundations Of It Service Management Based On Itil (itilv2)
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of th... »

Diseno Del Servicio Basada En Itil(r) V3
guia de gestion. The Management Guides are a concise summary of the `Foundations of IT... »

Les Fondamentaux De Itil - V3
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Service Transition Basierend Auf Itil - V3 ? Eine Management Guide
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Service Design Based On Itil V3
a management guide. Best practice. »