Service Strategy Based On Itil V3
a management guide. Best practice. »

IT Service Management best practices
It Service Management Best Practices / 1 »

Service Transition Basierend Auf Itil - V3 ? Eine Management Guide
 »

Les Fondamentaux De Itil - V3
 »

Frameworks for IT management
An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service manager... »

Itil® V3
guide de poche. Best practice. Ce guide prsente de manire simple et concise le contenu des cinq... »

Iso/iec 20000 An Introduction
 »

Diseno Del Servicio Basada En Itil(r) V3
guia de gestion. The Management Guides are a concise summary of the `Foundations of IT... »

Risk Management based on M_o_R - A Management Guide
A quick yet thorough reference to risk management in a handy sized format. Uses principles, processes and key terms which are consistent with OGC advice and ... »

Itil® Pocket Guide
a pocket guide . Best practice. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped... »