Lessons in Service from Charlie Trotter

In this volume, Edmund Lawler reveals the secrets behind Trotter's success, and shows other businesses how to improve their levels of service, from unconvention... » 

In this volume, Edmund Lawler reveals the secrets behind Trotter's success, and shows other businesses how to improve their levels of service, from unconventional motivational techniques, staff empowerment and mentoring to playing, pre-service meetings and an obsessive pursuit of excellence. «