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Information Security based on ISO27001/ISO 17799 door A. Calder A MANAGEMENT GUIDE
Information Security
based on ISO 27001/ISO 17799
Information is the currency of the information age and in many cases is the most valuable a... »
Metrics for IT service management door Peter Brooks This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and... »
ITSM, from hell! door Brian Johnson & Paul Paul Wilkinson a guide to worst practices.... »
Defining IT success through the service catalog door Bill Fine, Rodrigo Flores & Troy DuMoulin This major new title includes a wealth of information about using a Service Catalog within the wider context of delivering value to the business. It focuses on ... »
Service Agreements door A. de Jong & Jan van Bon This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by pro... »
Implementing leading standards for IT Management door T. van Sante In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, de... »