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Handboek voor E-mail response management en web self service door J.J. Mierlo, P. Speijers & T. Langenhuijsen
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Information Security based on ISO27001/ISO 17799 door A. Calder
A MANAGEMENT GUIDE
Information Security
based on ISO 27001/ISO 17799
Information is the currency of the information age and in many cases is the most valuable a... »
A MANAGEMENT GUIDE
Information Security
based on ISO 27001/ISO 17799
Information is the currency of the information age and in many cases is the most valuable a... »
Metrics for IT service management door Peter Brooks
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and... »
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and... »
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