Reengineering Health Care P

This volume explores three interlinked themes: the models and nature of organizational change; the implementation of Business Process Reengineering (BPR); and t... » 

This volume explores three interlinked themes: the models and nature of organizational change; the implementation of Business Process Reengineering (BPR); and the management of contemporary public sector organizations. The authors describe and evaluate a BPR programme in a major NHS teaching hospital - its successes and its shortcomings. «