Intended for advanced students and practitioners, this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. ... » 

Intended for advanced students and practitioners, this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. «