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If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide.Inside you'll find:Practical information on how to analyze problems and provide support to end usersHundreds of challenging review questionsBonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcardsAuthoritative coverage of all exam objectives, includingExam 70-271 Installing a Windows Desktop Operating System «
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