<strong>Customer Mania!</strong> tells the true story of how superlative customer service can empower a workforce and drive a business to huge success. By embra... » 

Customer Mania! tells the true story of how superlative customer service can empower a workforce and drive a business to huge success. By embracing this philosophy and projecting the vision themselves, everyone helps the company become a leading worldwide success.This practical guide by the author of the international sensations The One Minute Manager and Raving Fans! explores customer service through the story of Yum!, owners of KFC, Pizza Hut and Taco Bell. Providing lessons for business people in any customer-focused organization, it shows how to create a unified, peoplefirst, 'customer mania' culture and how you can make it work for you. «