Insightful and comprehensive and covering new subjects like globalization andIT this text international in approach provides a thorough introduction tothe key p... » 

Insightful and comprehensive and covering new subjects like globalization andIT this text international in approach provides a thorough introduction tothe key phases of the contracting process and the skills required by managersin its implementation.These include policy for contracting strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provisionIllustrated throughout with practitioner casestudies from a range of OECDcountries the book presents an important new theoretical contract managementmodel and a mature contract model and explores the mechanisms formal rulesand informal norms that influence the way governments contract for publicservices. This book is essential reading for all students of public managementand all public service managers. «