Includes useful scripts for talking to employees about sensitive issues, and material on topics including working with off-site employees, what to say when an e... » 

Includes useful scripts for talking to employees about sensitive issues, and material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. «