Peter Hernon

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Peter Hernon

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Listening to the Customer
Listening to the Customer
 »
 
 
 
 
 

Linking the U.S. National Technical Information Service with Academic and Public Libraries
Linking the U.S. National Technical Information Service with Academic and Public Libraries
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Improving The Quality Of Library Services For Students With Disabilities
Improving The Quality Of Library Services For Students With Disabilities
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Service Quality in Academic Libraries
Service Quality in Academic Libraries
Service Quality in Academic Libraries »
 
 
 
 
 

Comparative Perspectives On E-Government
Comparative Perspectives On E-Government
Serving Today And Building For Tomorrow »
 
 
 
 
 

Shaping the Future
Shaping the Future
Advancing the Understanding of Leadership »
 
 
 
 
 

Outcomes Assessment In Higher Education
Outcomes Assessment In Higher Education
Views And Perspectives »
 
 
 
 
 

Records Management and the Library: Issues and Practices
Records Management and the Library: Issues and Practices
Issues and Practices »
 
 
 
 
 

Delivering Satisfaction and Service Quality
Delivering Satisfaction and Service Quality
A Customer-Based Approach For Libraries »
 
 
 
 
 

The Next Library Leadership
The Next Library Leadership
Attributes Of Academic And Public Library Directors »