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Peter Hernon

Wikipedia: Peter Hernon

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An Action Plan for Outcomes Assessment in Your Library
An Action Plan for Outcomes Assessment in Your Library »

Shaping the Future
Advancing the Understanding of Leadership »

Assessing Service Quality
Satisfying The Expectations Of Library Customers »

Delivering Satisfaction and Service Quality
A Customer-Based Approach For Libraries »

Linking the U.S. National Technical Information Service with Academic and Public Libraries
»

Records Management and the Library
Issues and Practices »

Statistics
A Component of the Research Process, Second Edition »

Comparative Perspectives On E-Government
Serving Today And Building For Tomorrow »

United States Government Information
United States Government Information »

The Next Library Leadership
Attributes Of Academic And Public Library Directors »

Peter Hernon

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