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Delivering Satisfaction and Service Quality
Delivering Satisfaction and Service Quality
A Customer-Based Approach For Libraries »
 
 
 
 
 

Academic Librarians As Emotionally Intelligent Leaders
Academic Librarians As Emotionally Intelligent Leaders
Academic Librarians As Emotionally Intelligent Leaders »
 
 
 
 
 

Federal Info Policies In The 1980s
Federal Info Policies In The 1980s
Conflicts and Issues »
 
 
 
 
 

Making a Difference
Making a Difference
Leadership And Academic Libraries »
 
 
 
 
 

8.4
8.4
 »
 
 
 
 
 

Statistics
Statistics
A Component of the Research Process, Second Edition »
 
 
 
 
 

Public Access to Government Information
Public Access to Government Information
Issues, Trends and Strategies, Second Edition »
 
 
 
 
 

Assessing Service Quality
Assessing Service Quality
Satisfying The Expectations Of Library Customers »
 
 
 
 
 

Reflecting on the Future of Academic and Public Libraries
Reflecting on the Future of Academic and Public Libraries
 »
 
 
 
 
 

Statistics
Statistics
A Component of the Research Process, Second Edition »