Joseph R. Matthews

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Listening to the Customer
Listening to the Customer
 »
 
 
 
 
 

The Bottom Line
The Bottom Line
Determining And Communicating The Value Of The Special Library »
 
 
 
 
 

Library Assessment in Higher Education
Library Assessment in Higher Education
Library Assessment in Higher Education »
 
 
 
 
 

Technology Planning
Technology Planning
Preparing And Updating A Library Technology Plan »
 
 
 
 
 

Measuring For Results
Measuring For Results
The Dimension of Public Library Effectiveness »
 
 
 
 
 

Reflecting on the Future of Academic and Public Libraries
Reflecting on the Future of Academic and Public Libraries
 »
 
 
 
 
 

Scorecards For Results
Scorecards For Results
A Guide For Developing A Library Balanced Scorecard »
 
 
 
 
 

Library Information Systems
Library Information Systems
From Library Automation To Distributed Information Access Solutions »
 
 
 
 
 

The Customer-Focused Library
The Customer-Focused Library
Re-Inventing The Library From The Outside-In »
 
 
 
 
 

The Evaluation and Measurement of Library Services
The Evaluation and Measurement of Library Services
The Evaluation and Measurement of Library Services »