Working With Difficult People

A practical pocketsized guide to working with difficult people. It helps youlearn to identify the reasons why staff may be causing problems communicateeffective... » 

A practical pocketsized guide to working with difficult people. It helps youlearn to identify the reasons why staff may be causing problems communicateeffectively and negotiate conflict. It includes reallife case studies thatdemonstrate how to deal with different kinds of problems and find effectivesolutions. «