Why Didn't You Say That in the First Place

With specific advice on how to increase the odds of being understood, this work explores the power of strategic talk, talk versus the written word, and verbal s... » 

With specific advice on how to increase the odds of being understood, this work explores the power of strategic talk, talk versus the written word, and verbal stereotypes. It offers suggestions for using the power of talk: asking questions, telling stories and restating what we hear. «