QualityOriented Design of Business Processes introduces a modeling methodIntegrated Enterprise Modelling IEM which is related to ISO standards andprovides manuf... » 

QualityOriented Design of Business Processes introduces a modeling methodIntegrated Enterprise Modelling IEM which is related to ISO standards andprovides manufacturing organizations with the means of analyzing improvingand redesigning their business processes. The purpose of the book is to improvethe quality of products and organizational performance through optimizingcomplex business processes and organizational design. Clearly changing marketsand innovative competitors force each company to study and improve itsorganization its business processes and the technologies it employs. Whoeverdrops behind in these times loses market share and endangers the longtermexistence of the company. Hence it is critical to realign the entire corporateplanning and design throughout the valueadded chain to speed up the businessprocesses. The book is the result of a scientific study funded by the GermanFederal Ministry for Research and Technology. The authors develop the conceptof QualityOriented Design of Business Processes which is the underlyingmotivation for IEM. Moreover IEM is the engine for achieving the integration ofquality management into the design and planning of business processes. The bookdiscusses the IEM method thoroughly and applies it to the concept of QualityOriented Design of Business Processes throughout the book. This concept isillustrated with an example of a company. A computeraided tool kit calledMOOGO on a CDROM is provided with the book. This software tool kit enablesan organization to involve all appropriate personnel for purposes of modellingand optimizing business processes. Finally the book describes the entry of theIEM method into national European and international standardization. «