Operations management deals with the management of the creation of goods andthe delivery of services to the customer. It plays an essential role in thesuccess o... » 

Operations management deals with the management of the creation of goods andthe delivery of services to the customer. It plays an essential role in thesuccess of any organization. In this book Andrew Greasley provides a clear andaccessible introduction to this important area of study focusing on all keyareas of operations in both manufacturing and service industries. OperationsManagement Second Edition covers the main areas of operations strategy thedesign of the operations system and the management of operations over time.Yet its concise nature of the text means students are not overwhelmed by theamount of material presented. This new edition also features New content insuch areas such as the quality gap model enterprise systems and businessprocess management. Expanded case studies to include more global andEuropean cases and longer cases at the end of each chapter. Greater clarityin chapter material organization. Worked Examples providing a stepbystepguide to the procedure to solve quantitative problems. Visual redesign infull colour. More support material for students and lecturers including aninteractive WileyPLUS course. All lecturers can access supporting resources onthe companion website at www.wileyeurope.comcollegegreasleyincluding anInstructors Manual with suggested solutions for all case study questions andend of chapter exercises a Test Bank and PowerPoint slides for each chapter.Students will find multiplechoice test quizzes weblinks and an onlineglossary. Operations Management is essential reading for all students studyingoperations management whether on undergraduate postgraduate or continuingprofessional development courses. «