Operations Management

<strong>Operations Management</strong> presents Terry Hills vision of how operations candeliver real competitive advantage for organizations. Drawing on his ext... » 

Operations Management presents Terry Hills vision of how operations candeliver real competitive advantage for organizations. Drawing on his extensiveindustrial and consultancy experience Hill balances the strategic role of theoperations manager with daytoday management tasks and shows how each stepand decision in operations is affected by market needs and wants. OperationsManagement Provides detailed consideration of service delivery systemdesign with a dedicated chapter on the subject Introduces the importance ofpeople management from the beginning Provides expanded discussion ofoperations strategy and market linkage ERP and supply chain issues includingeprocurement Demonstrates operations in the real world with over 100 minicases plus detailed long case studies at the end of the book to encouragecritical analysis Offers a range of companion materials for lecturers andstudents «