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Metrics for Service Management
designing for ITIL. Best practice. This title is the sister book to the global best-seller Metrics for... »
designing for ITIL. Best practice. This title is the sister book to the global best-seller Metrics for... »
Reading for the Plot
A book which should appeal to both literary theorists and to readers of the novel, this study invites the reader to consider how the plot reflects the patter... »
A book which should appeal to both literary theorists and to readers of the novel, this study invites the reader to consider how the plot reflects the patter... »
Metrics For It Service Management
This book considers the design and implementation of metrics in service... »
This book considers the design and implementation of metrics in service... »
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