Management Von Dienstleistungsunternehmen
Erfolgreiche Strategien in Einem Wachstumsmarkt »

Service Breakthroughs
Changing the Rules of the Game »

The Culture Cycle
How to Shape the Unseen Force that Transforms Performance »

The Ownership Quotient
Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage »

The Value Profit Chain
Treat Employees Like Customers and Customers Like Employees. From the authors of THE SERVICE PROFIT CHAIN comes the culmination of... »

The Service Profit Chain
This work provides a model that service-firm managers should be able to implement. It directly links profit and growth to employee productivity, loyalty and ... »

Corporate Culture And Performance
Corporate Culture and Performance »

The Culture Cycle
How to Shape the Unseen Force That Transforms Performance »

Culture Cycle, The
How to Shape the Unseen Force that Transforms Performance »