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Meeting Customer Needs
This text is aimed at managers seeking to establish or improve customer service and customer focus standards. It provides all the information managers need t... »
This text is aimed at managers seeking to establish or improve customer service and customer focus standards. It provides all the information managers need t... »
Smith's Elements Of Soil Mechanics
This core undergraduate textbook for civil engineers is the first to cover the fundamental changes in the ethos of geotechnical design advocated in the now p... »
This core undergraduate textbook for civil engineers is the first to cover the fundamental changes in the ethos of geotechnical design advocated in the now p... »
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