One Size Fits One
This text lays out ten rules for what customers want - in their own blunt words - and shows how any company can begin working to satisfy them. It explains wh... »

Douglas Mcgregor, Revisited
Managing the Human Side of the Enterprise »

Leadership and the Customer Revolution
The Messy, Unpredictable, And Inescapably Human Challenge Of Making The Rhetoric Of Change A Reality »

Employee Management And Customer Service In The Retail Industry
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