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The Chameleon Manager This work is an overview of the New Skills Portfolio series which aims to redefine the core management skills managers and team leaders need to be competitive. »
The the Invisible Customer This volume explores the customer care aspect of e-business. Based on practical experience, it advises on how to make customer service count in environments ... »
Instant Creativity Identifies the core skills leaders need to develop. Each skill is placed in context to help readers think about how they should be used. This book reveals ho... »