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How to Write Sympathy Letters & Notes
How to Write Sympathy Letters & Notes
40 Ready-To-Use Letters »
 
 
 
 
 

Confrontational Communication
Confrontational Communication
Delivering Negative Feedback, Bad News, and Other Straight Talk »
 
 
 
 
 

How to Write Thank You Notes
How to Write Thank You Notes
84 Ready-To-Use Letters »
 
 
 
 
 

Communication Gaffs
Communication Gaffs
How to Recover from Nastygrams, Insults, Insensitivities, Goofs, and Gossip »
 
 
 
 
 

Credit and Collection Letters
Credit and Collection Letters
Model Letters and Guidelines for Dealing with Credit Issues and Collecting Your Money »
 
 
 
 
 

Coaching and Managing Teams with Confidence
Coaching and Managing Teams with Confidence
Quick Tips to Develop Management Skills for Maximum Impact »
 
 
 
 
 

Presentation Pointers
Presentation Pointers
53 Tips for a Dynamic Delivery »
 
 
 
 
 

Negotiating So Everyone Feels Like a Winner
Negotiating So Everyone Feels Like a Winner
Negotiation Strategies and Techniques for Sales Success »
 
 
 
 
 

From Contact to Contract
From Contact to Contract
432 Proven Sales Tips to Generate More Leads, Close More Deals, Exceed Your Goals, and Make More Money »